Frequently Asked Questions

Yes! We ship our hand-painted paper and fabric banners anywhere you need them. Each banner is carefully rolled and packaged to arrive in perfect condition. Shipping costs are calculated based on your location and quoted upfront, so you'll know the total before you commit.

Absolutely. We serve all of Colorado and will travel to your location for storefront window art and mural projects. A travel fee applies for locations more than 25 miles from Elizabeth, CO. We'll quote the travel charge upfront so there are no surprises.

Yes! Arch rental and on-site setup are available for balloon installations. Setup and styling are included in the base balloon arch pricing, and arch rental can be added to your quote. Just let us know what you need and we'll include everything in your custom quote.

All of our work is fully custom, designed and painted by hand specifically for you. Because every piece is made to order and one of a kind, we do not offer refunds or returns. We work closely with you from concept through completion to make sure you love the final result before any brush touches paint.

Our window art is painted to withstand harsh Colorado weather: sun, snow, wind, and temperature swings. We use interior or exterior house paint mixed with acrylics, chosen based on how long you want the art to last and the conditions it'll face. Window paintings typically last 3 to 6 months or more, but there is no guaranteed or promised duration. Color may gradually fade over time with prolonged sun exposure. For businesses wanting a fresh look, we offer seasonal refresh and recurring client rates.

You can clean around the painted areas, but please do not clean or scrub directly on the painted design. Scrubbing will damage the paint. Windex, water, and cleaning solutions should be kept away from the artwork. If you need to clean the window glass, carefully wipe only the unpainted portions. For storefronts, we recommend letting customers and staff know so the art stays looking its best for as long as possible.

The earlier the better, especially during busy seasons (holidays, graduation, wedding season). We recommend reaching out at least 2–3 weeks in advance for most projects. For large installations, murals, or seasonal business displays, a month or more is ideal. That said, we can sometimes accommodate rush requests. It never hurts to ask.

After you reach out, we'll chat about your vision, space, budget, and timeline. We'll sketch concepts and share them with you for feedback. Once you approve the direction, we get to work. You'll see the progress and have input along the way. Nothing is final until you're happy with it.

Yes! Banner & Brush by Morgan is fully insured. You can have peace of mind knowing your project is covered, whether we're painting your storefront, installing a balloon arch at your venue, or creating signage for your event.

Life happens! If you need to reschedule, reach out as soon as possible and we'll find a new date that works. Because all work is custom and materials are purchased specifically for your project, cancellations close to your project date may forfeit any deposit already paid. We're reasonable people. Just communicate with us early.

Yes! We offer discounted rates for multi-window projects and recurring clients. If you're a business wanting seasonal window displays refreshed throughout the year, ask about our recurring client pricing. We love building ongoing relationships with local businesses.